FAQ
At Sole House, we know that buying sneakers and streetwear online comes with a lot of questions. That’s why we’ve put together this comprehensive FAQ section to help you get the answers you need—whether you’re looking for information on our latest hyped sneaker drops, details about our 100% authenticity guarantee, or shipping and return policies.
Refund Policy
Please make sure to carefully review the description of each item before completing your purchase, as all sales are final.
No Returns or Exchanges.
We do not offer any refunds, returns, or exchanges once an order has been placed.
Important Notice:
Sole House is not responsible for any lost or misrouted packages. To avoid issues with your order, please double-check all information, including your shipping address, before submitting your purchase.
For any further questions or concerns, please reach out to our Customer Service team at: solehouse3@gmail.com
Shipping Policy
All orders are processed and shipped within 24-48 business hours. Orders placed over the weekend (Or past 3PM CST on Friday) will be processed and shipped the following Tuesday, as our carriers do not operate on weekends and we are closed Monday.
When can I expect my order to arrive?
Orders generally take 3-7 business days, depending on your location.
Do you offer overnight shipping?
Currently, we do not offer overnight shipping by default. However, if you need expedited shipping, please email us at solehouse3@gmail.com, and we can create a custom order for an overnight label.